What Teams Say After Working With Us
Feedback from Malaysian research and operations teams across different sectors who have used Quillaja's survey response review services.
Back to Home80+
Engagements delivered
3+
Years in Malaysia
4.7
Average client rating
96%
Clients returning
From the Teams We Have Worked With
Farah Hamid
Research Manager, Shah Alam
"We had about 300 open-ended responses from a staff engagement survey and no realistic way to go through them carefully. The grouped summary came back clearly organised and actually reflected what the responses said — it was not a vague paraphrase. The discussion session was useful too."
May 2025 · Survey Insight Review
Zulaikha Ahmad
HR Lead, Kuala Lumpur
"The Form Intelligence Setup took a bit longer than the initial estimate — about a day extra — but the output was solid. The review checklist in particular has been something we have used regularly since. Good communication throughout and the training session was practical."
April 2025 · Form Intelligence Setup
Rajesh Chandran
Operations Director, Subang Jaya
"We had tried using a general AI tool ourselves but the output was inconsistent and we could not rely on it for internal reporting. Working with Quillaja, the key difference was having someone actually look at the groupings before we received them. Made a real difference to the quality."
May 2025 · Form Intelligence Setup
Nurul Bakar
Strategy Analyst, Putrajaya
"We signed up for the Response Insight Programme to cover three different internal forms. The scheduled review cycles kept the process on track without us having to chase. The maintenance guide at the end was thorough — we have already been using it independently for about six weeks."
April 2025 · Response Insight Programme
Tan Mei Lin
Research Officer, Petaling Jaya
"We started with just the Survey Insight Review to see how the process worked. The summary was clean and specific to our data — not generic. We then went on to do the Form Intelligence Setup a few weeks later, which was a logical next step."
March 2025 · Survey Insight Review
Amir Iskandar
Data Operations Lead, Cyberjaya
"Communication was the thing I noticed most. Questions were answered the same day, updates were clear. The output itself was well-structured and our team lead could use it directly in a board presentation without reworking it."
May 2025 · Form Intelligence Setup
How Three Teams Approached Response Data
Community Foundation, Klang Valley
Survey Insight Review — 4 weeks
Challenge
The foundation had collected 180 open-ended responses from a community needs assessment. Staff were spending evenings reading through responses manually and the process was taking too long to produce anything usable for funders.
Solution
We ran a Survey Insight Review across the full 180 responses, grouping themes by topic area and preparing a two-page written summary that the foundation could share with funders directly.
Result
The foundation received the summary in 4 working days. The document was used in a funder update without revision. Staff time on the needs assessment dropped from approximately 3 days to zero for future data collections using the same format.
"We did not expect it to be that quick. Having a summary we could share directly — not just a data dump — was the part that mattered most."
HR Team, Technology Company, Cyberjaya
Form Intelligence Setup — 2 weeks
Challenge
A technology firm ran quarterly pulse surveys with an open-ended question section. The HR team had no structured way to compare responses across quarters and spent hours trying to identify patterns manually.
Solution
The Form Intelligence Setup configured a sorting helper adapted to their pulse survey format, with a review checklist the team could use independently each quarter. Training was done remotely over two sessions.
Result
The team now runs the review process in-house. Time per quarter reduced from approximately 8 hours to under 2. The checklist has also helped a new team member understand the process without additional training.
"The checklist was the thing I did not know I needed until I had it. It makes onboarding much easier when someone new joins the team."
Government-Linked Research Unit, Kuala Lumpur
Response Insight Programme — 3 months
Challenge
A research unit managing three ongoing stakeholder surveys had inconsistent reading practices across the team. Different staff members interpreted responses differently, leading to conflicting summaries and delays in reporting.
Solution
The Response Insight Programme set up a consistent AI-assisted grouping process across all three surveys, with scheduled monthly review cycles and a shared review framework. The programme included four training sessions and a detailed maintenance guide.
Result
Reporting consistency improved noticeably after the first cycle. The team now uses a shared framework for all three surveys and has extended it to a fourth survey independently. Monthly review time across the three surveys dropped from approximately 2 days to half a day.
"Having a common framework meant we stopped spending time debating how to read the data and started spending time on what it was actually telling us."
Reach Quillaja
Phone
+60 3-7805 4419Address
No. 18-1, Jalan PJU 1/3B, SunwayMas, Petaling Jaya
Hours
Mon–Fri 9AM–6PM
Sat 9AM–1PM
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