Terms & Conditions

These Terms and Conditions govern your use of the Quillaja website at quillaj.live and the engagement of services offered by Quillaja. By accessing the website or using our services, you agree to these terms. If you do not agree, please do not use the website or engage our services.

1. Definitions

• "Quillaja", "we", "us", "our" — the business operating under the Quillaja name at No. 18-1, Jalan PJU 1/3B, SunwayMas Commercial Centre, 47301 Petaling Jaya, Selangor, Malaysia.
• "Service" — any of the survey response intelligence services offered by Quillaja, as described on our website and in written service scope documents.
• "User", "you", "your" — any individual or organisation accessing our website or engaging our services.
• "Agreement" — these Terms and Conditions together with any applicable service scope document.
• "Deliverable" — any document, summary, checklist, guide, or output produced by Quillaja as part of a service engagement.

2. Acceptance of Terms

By accessing our website or submitting an enquiry, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and accept these Terms and Conditions. Organisations engaging our services confirm that the individual accepting these terms has the authority to do so on behalf of the organisation.

3. Service Description

Quillaja provides survey and form response intelligence services to research, operations, and related teams in Malaysia. Our services include the Survey Insight Review, Form Intelligence Setup, and Response Insight Programme, each with a defined scope agreed in writing before work begins. Services are delivered primarily in English and are designed for business-to-business engagements within Malaysia.

4. Enquiries and Engagement

Submitting an enquiry through our website does not constitute a service agreement. A service engagement begins only when both parties have agreed on a written service scope and Quillaja has confirmed commencement. Work does not begin until the scope and any applicable payment terms are confirmed.

5. User Responsibilities

When engaging our services, you agree to:

• Provide accurate information about your survey data, intended use, and requirements during scoping.
• Share only data you are authorised to share and that complies with applicable data protection laws, including Malaysia's PDPA 2010.
• Not use our services for any unlawful purpose or in a manner that violates the rights of survey respondents.
• Review delivered outputs within any review period specified in the service scope.
• Use deliverables in accordance with these terms and not misrepresent them as external or independent research.

6. Intellectual Property

All website content, including text, design, and structure, is the property of Quillaja and may not be reproduced without permission. Deliverables produced under a service engagement are provided to you for your internal use. You may share deliverables within your organisation and with stakeholders directly relevant to the engagement. Deliverables may not be resold, published externally as independent research, or used to create competing services. The methodology and process documentation developed by Quillaja remain our intellectual property; your use of them is limited to maintaining the configured process within your organisation.

7. Payment Terms

Service fees are quoted in Malaysian Ringgit (RM) as flat rates per engagement. Payment terms are specified in the service scope document. Standard terms are 50% upon scope agreement and 50% upon delivery of the final output, unless otherwise agreed in writing. Accepted payment methods include bank transfer to a Malaysian bank account. Invoices are in RM and subject to applicable Malaysian taxes where required.

8. Service Delivery Terms

• Scope: Services are delivered as described in the agreed written scope. Changes to scope during an engagement must be agreed in writing and may affect delivery timelines and fees.
• Timelines: Delivery timelines are estimates agreed at the start of each engagement. We will notify you promptly of any delay and provide a revised timeline where needed.
• Data provision: Timelines are contingent on timely provision of the survey response data and any context information required. Delays caused by late data provision will extend delivery timelines accordingly.
• Confidentiality: All client data shared with us is treated as confidential and used solely for the purpose of the agreed service engagement. This obligation continues after the engagement ends.

9. Refund and Cancellation

If a service engagement is cancelled before work begins, any deposit paid is refundable less a processing fee of RM 150. Once work has begun, fees for work completed to the point of cancellation are non-refundable. If Quillaja is unable to complete a service engagement due to circumstances on our side, we will refund fees for work not yet completed. Disputes about deliverable quality should be raised within the review period specified in the service scope; we will work to address reasonable concerns.

10. Disclaimers

Our services are designed to assist with organising and summarising qualitative survey data. Deliverables represent a structured reading of the data provided and should be used as one input to your team's decision-making, not as the sole basis for decisions. We do not make claims about the completeness or representativeness of any survey dataset provided to us; the quality of the output is dependent on the quality and coverage of the input data. Quillaja does not provide legal, medical, financial, or regulatory advice.

11. Limitation of Liability

To the extent permitted by Malaysian law, Quillaja's total liability for any claim arising from a service engagement is limited to the fees paid for that specific engagement. We are not liable for indirect, consequential, or incidental losses arising from your use of our services or deliverables. We are not responsible for decisions made by your organisation based on our outputs.

12. Indemnification

You agree to indemnify and hold Quillaja harmless from any claims, losses, or expenses arising from your breach of these terms, your misuse of deliverables, or the sharing of data with us that violates the rights of third parties or applicable law.

13. Termination

Either party may terminate a service engagement by written notice if the other party materially breaches the agreement and fails to remedy the breach within 14 days of written notice. On termination, you must cease use of any partially completed deliverables and pay for work completed to that point. Sections on intellectual property, confidentiality, limitation of liability, and governing law survive termination.

14. Dispute Resolution

These terms are governed by the laws of Malaysia. In the event of a dispute, both parties agree to first attempt resolution through direct negotiation. If negotiation does not resolve the dispute within 30 days, either party may seek resolution through the courts of Malaysia, with jurisdiction in Selangor. We are open to mediation as an alternative to litigation.

15. General Provisions

• Entire agreement: These terms, together with the service scope document, constitute the full agreement between the parties for any given engagement.
• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions remain in full effect.
• Waiver: Failure by either party to enforce any provision does not waive the right to enforce it in the future.
• Assignment: You may not assign your rights or obligations under these terms without our prior written consent.
• Notices: Formal notices under these terms should be sent by email to [email protected] or to the address below.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with a revised "Last Updated" date. For ongoing service engagements, the terms in place at the time of scope agreement apply for the duration of that engagement. Continued use of our website after changes constitutes acceptance of the updated terms.

17. Contact

For questions about these terms or to send formal notices: