What Makes the Difference When You Work With Us
There are choices when it comes to processing survey responses. Here is what sets Quillaja apart — in terms of process, scope, and what your team ends up with.
Back to HomeSix Things Teams Notice Working With Quillaja
Human-Reviewed Output
Every summary and grouping goes through a team member before it is delivered. The AI does the sorting work; a person checks that the output makes sense in context.
Defined Scope Per Service
Each engagement has a written scope agreed before work starts. No scope creep, no ambiguous retainers — just clearly defined deliverables.
Training Included in Setup
Setup services include a training session so your team understands and can maintain the process independently — not just hand it back to us each time.
Careful Data Handling
Response data is used strictly for the scope of your engagement. Anonymised data is accepted, and nothing is retained or shared after the project period.
Works Across Survey Types
Employee engagement, stakeholder consultations, internal pulse checks, external customer forms — our approach adapts to the type of data you are collecting.
Plain, Shareable Summaries
The output is written to be understood by people who did not design the survey and do not want to read raw responses. Formatted for meetings and reports.
Qualitative Research Meets Applied AI
The team at Quillaja combines qualitative research methods — the kind used in academic and public sector settings — with practical experience in configuring AI language tools for business contexts. This is not a general-purpose chatbot setup applied to your data. It is a considered approach adapted to your specific survey structure and what you need to understand from the responses.
- Background in Malaysian public sector and NGO research contexts
- Applied language model configuration experience
- Familiarity with common internal survey platforms used in Malaysia
"The output felt like it had been read carefully, not just processed. That distinction matters when the data involves sensitive employee feedback."
— Operations team, Klang Valley
AI tools are used to group responses and draft summaries faster than any manual method allows. The step that makes this useful — rather than just fast — is the review layer applied after the AI does its work.
AI-Assisted, Not AI-Only
We use current AI language tools to handle the volume and initial structuring of responses. This is what makes it practical to work with large response sets — something manual coding does not scale well with. But the tool output is not the final product. A team member reads through the groupings and the draft summary before it reaches you.
- Handles large response sets that manual reading cannot
- Human review layer on every output
- Setup services configure this as a repeatable internal tool
Responsive and Straightforward to Work With
We are a small team, which means communication is direct. When you have a question about the scope, the data, or the output, you talk to the person doing the work. Turnaround on questions is fast, and the project updates are written in plain language rather than consulting-style reports.
- Direct communication, no intermediaries
- Updates in plain English, no jargon
- Petaling Jaya-based, same business hours as your team
From the first conversation to the delivery of the final document, you can ask questions at any point and expect a useful answer in the same working day.
Survey Insight Review — RM 500 flat fee
Form Intelligence Setup — RM 1,640 flat fee
Response Insight Programme — RM 2,800 flat fee
Flat Fees, No Surprises
All three services are priced at flat rates in Malaysian Ringgit. There are no hourly rates, no unclear pricing structures, and no additions after the scope is agreed. You know the cost before work begins, and the invoice matches what was quoted.
- Flat-rate pricing in RM, agreed upfront
- No hourly billing or ambiguous project additions
- Three tiers to match different team needs and budgets
Quillaja vs Typical Approaches
Most teams either process responses manually or use a general AI tool without a review step. Here is how the approaches differ.
| Feature | Manual Process | Generic AI Tool | Quillaja |
|---|---|---|---|
| Scales to large response sets | |||
| Human review of output | |||
| Written summary ready to share | Depends on team | Partial | |
| Defined scope and flat pricing | |||
| Team training included | |||
| Adapted to your survey type | If team has expertise |
The Quillaja Difference
A Review Step That Is Part of the Method
The human review is not an add-on or a quality check after the fact. It is built into how every service is structured from the beginning. The AI grouping is the draft; the reviewed version is the product.
Scope Written Before Work Starts
Before any data is shared with us, you and we agree in writing on what the service covers and what will be delivered. This protects your team's time and budget throughout the engagement.
Setup That Transfers Ownership
The Form Intelligence Setup and the Response Insight Programme are designed to leave your team with something they can use independently. The maintenance guide and training session mean the process stays with you.
Focus on Internal Teams
Our services are aimed at internal research, HR, operations, and strategy functions — not marketing or publishing teams. The output format and language reflect what internal stakeholders actually need to read.
Where We Stand
3+
Years operating in Malaysia
80+
Completed engagements
96%
Clients returning for further work
RM
All pricing in Malaysian Ringgit
MSC Malaysia Member
Registered with the Multimedia Development Corporation as part of Malaysia's technology industry community.
PDPA Compliant
Data handling practices aligned with Malaysia's Personal Data Protection Act 2010 requirements.
SME Corp. Listed
Listed under SME Corp. Malaysia as a registered service provider to Malaysian businesses and organisations.
Curious which service fits your data?
We are happy to discuss your survey setup and suggest a starting point. No lengthy sales process.
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